Policies
Refund & Cancellation Policy
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Most of what we make is personalised or made to order, so refunds and cancellations work a little differently from a normal shop. Here is exactly how it works.
Advance payment
A 50% advance confirms your order. The balance is paid before dispatch.
Cancelling an order
- Before you approve the design: free cancellation, and we refund your full advance.
- After design approval, or once production has started: the order can’t be cancelled.
Personalised and custom items
Personalised items are made just for you, so they are non-refundable once production starts — except when an item is faulty or not what you ordered (see below).
Damaged, faulty or wrong items
- Tell us within 48 hours of delivery, on WhatsApp or by email.
- Send photos of the item and an unboxing video.
- We will replace or repair the item. If a replacement isn’t possible, we refund you.
Bulk orders
For Printing, Trophies & Awards and Farewell & Freshers, the minimum quantity is shared with your quote. Bulk orders can be cancelled only before production starts. Damaged, faulty or wrong items in a bulk order are handled as above.
Monthly social media plans
- Plans are billed monthly in advance. Ad budget is separate and not included in any plan.
- The minimum period is 1 month.
- To cancel, tell us at least 15 days before your next billing date.
- Unused posts don’t carry over to the next month.
How refunds are paid
Refunds are paid by UPI or bank transfer within 7 working days of being approved.
Contact
To cancel or report a problem: Email affinity.cloudstudio@gmail.com or WhatsApp +91 82483 66951.
Complaints: Grievance Officer, Affinity Cloud Studio — affinity.cloudstudio@gmail.com, +91 82483 66951. We reply within 7 days.